ETDL Technology Support Documentation


Information useful to faculty, staff and students
More information is available on the Connecticut State Colleges & Universities student support website.


Faculty & Staff



Login issues

For information about your NetID, resetting your password, or help with login issues refer to the CCC NetID webpage: NetID

Browser issues

For up-to-date info on browsers compatible with Blackboard Learn, visit Blackboard's Supported Browser webpage: Supported Browsers

To make sure you internet browser is correctly configured to run Blackboard, click this link to perform a Browser Check: Browser Tuneup

For information on clearing you internet cache: Clearing your internet cache

For information on disabling your browsers pop-blocker: Disabling Pop-up Blockers

For necessary Blackboard browser plug-ins and downloads: Plug-ins and Downloads


Faculty & Staff

Blackboard Learn

For up-to-date information, please log into Blackboard and visit the Faculty Orientation course.


Preparing MS Office documents for Blackboard
Save MS Word document as PDF
Save MS PowerPoint document as PDF


Quick troubleshooting guides

Online Help for Instructors

Navigating you Blackboard Course
Blackboard Mobile Learn

Downloading Microsoft Office files in Blackboard

Blackboard Course Menu Disappears
Archiving Bb Learn Course
Run Java Application in Blackboard
Clearing Browser Cache and Temp. Files


E-Mail - Outlook and Outlook Web Access

Outlook Web Access (OWA)

Faculty Self-Service (Banner)

Faculty View of Course Evaluations
Instructions for students and faculty

Batch E-mails to Students
Batch E-mails to Students (video)


Classroom Equipment

Classroom Instructor Station Overview (video)

LRC Classrooms

AST & Lowe Classrooms
Elmo Document Camera

Smart Tech. Sympodium Overview (video)
Sympodium Projection System

GPA Classrooms
Conference Rooms

Net Op

Net Op School 6 Quick Guide (NetOp website)
Net Op School 6 User's Full Guide (NetOp website)
Map between NetOp 5.5 and 6 (NetOp website)
Tips for Net Op use at MCC

Interwrite (Clickers)

Interwrite PRS Clicker Overview
Interwrite PRS RF Clicker User's Guide (eInstruction website)
Interwrite PRS User's Guide (eInstruction website)


Microsoft topics

Introduction to PowerPoint

Equipment loans

Equipment Loans from the MCC Sandbox (video)
Go to the Form Depot for a Loan Request Form: Form Depot

ETDL Sony Camera Initial Settings




Blackboard Support

Online Support Center: Blackboard and myCommNet

Navigating Blackboard Learn
Blackboard FAQ

Blackboard On Demand Videos

informational videos on almost every Blackboard topic

Blackboard Browser Check

Other Support

Support Contacts at MCC
Student Technology Handbook
Logging into eTutoring


Last Update: May 13 2014
For additional information, contact: ETDL Department